Call: 01275 401140 Email: service@spasimple.co.uk
Business Hours: Monday - Friday 9am - 5pm
ABOUT US
Hot Tub & Swim Spa Professional Services
Who is Spa Simple?
Today, we travel around the south west of England and Wales assisting both residential and commercial customers with their spas and hot tubs. We cover a large area, and support at all makes and models. We are purely field-based, working out of an office. We don't offer customer facing facilities such as a showroom. This allows us to better control our costs, resulting in better pricing for our services, which benefits everyone.
We operate a workshop and storage facility near Bristol. This allows us to offer services such as relocations and short-term storage.
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Previously, we have operated showrooms in Bristol and Wellington, under the Fitswim and Lakeside Spas brands. During this time, we imported factory direct hot tubs from the US and Canada, worked with some of the biggest brands such as Coast Spas, Cal Spas, Sundance Spas, Maax Spas and Artesian Spas. We also have extensive knowledge offering re-conditioned, quality, preowned hot tubs from all the major brands.
Commercially, we have supplied some of the UK's largest holiday park providers with custom-manufactured OEM hot tubs and plant room equipment, and managed national servicing and support plans with a team of engineers.
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We believe our experience sets us apart from the competition. We are time-served in all aspects of the industry​.
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How long is the typical response time?We aim to handle your call and query within 24 hours, during normal working hours. From booking, to service visit, we are confident you should find availability within 14 days, typically. If you cant wait, we encourage you to phone us and we will do our best to get to you asap. If you can offer flexibility, then we can work with this easier.
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Do I have to be present?Not necessarily. As long as you have side or rear access, then we are happy to help ourselves with your permission. We do advise to make yourself contactable during our visit, and strongly recommend leaving access to water and power, so we can effectively carry out most works.
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What is included in my service visit?For all service visits, the advertised price includes all taxes, allows up to the described amount of time in each service listing, and includes travel to and from the job, within our service area. Where you see 1 hour of our time, this can usually result in 3 hours of our time, when factoring in associated travel and admin time. We are fair, we wont time your visit to the minute, but we can bill for excessive time on site, should a job over-extend considerably due to no control of our own.
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What area does Spa Simple cover?Included in our service area is Bristol, Gloucestershire, South Wales (as far as Cardiff), Wiltshire, Bath, Somerset, North and West Dorset, and East Devon. We can make exceptions, but we focus on giving a professional and reliable service, and this is best achieved in a more targeted area.
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Do I get guarantees?Our work, just like the parts we fit, all come guaranteed for peace of mind. 1. New Parts - Supplier guaranteed for 12 months typically, supported by Spa Simple Ltd. We will be your point on contact. 2. Fitting/Plumbing Works - Guaranteed by us for a period of 12 months, if it's related to previous work/s we have carried out. 3. Customer Supplied Parts - Both works and parts are not guaranteed by us. We are generally happy to fit cheaper parts you may source, but we can never put our name to it. Some parts can be copied cheap and although may appear the same and offer the same function, the life of these parts can be much shorter. Our parts may not always be the cheapest, but they are sourced from experienced distribution networks and are backed fully by us.
