Frequently asked questions

We are based in Somerset and cover Bristol, Bath, Somerset, Gloucestershire, Wiltshire, Dorset and Devon, along with surrounding supported areas. All of our services are field services — our engineers travel to and from your location.

We service and repair most major brands of hot tub and swim spa, supporting both residential and commercial customers.

However, there are some exceptions:

Hot Spring hot tubs: Parts availability and access to certain components, particularly on older models, can make repairs difficult. We assess these enquiries individually.

Wooden, timber and wood-fired hot tubs: These often use different components and construction methods from conventional hot tubs, which can make servicing, dismantling and repairs impractical.

If you're unsure whether we can help with your particular hot tub, please contact us with the make, model and details of the work required before booking.

Our service technicians work Monday to Friday, 9:00am – 5:00pm.

Our initial breakdown and repair visit costs £95, which includes inspection, fault-finding and up to 60 minutes of engineer labour.

Many common faults can be diagnosed within this time. More complex issues, including tracing leaks, may require additional investigation.

Any additional labour or replacement parts are charged separately. We'll discuss the work required and associated costs with you before proceeding.

Absolutely. Photographs and videos can be extremely helpful when diagnosing hot tub and swim spa problems.

You can send photographs, videos and details of any error messages directly to Spa Simple via WhatsApp on 07508 199945.

This can help our engineers understand the issue and prepare for your visit.

A full inspection and testing of your hot tub, a deep clean and biofilm flush, cleaning of the filter/s and re-balancing of the water levels. The hot tub service is £295; the swim spa equivalent is £480 and is carried out over two visits.

Yes. We offer air source heat pump installation, replacement spa covers, cover lifters, re-furbishment works, insulation upgrades, feature upgrades, protective covers and replacement pillows. These are specific to each customer and model, so they are not bookable online — call, email or WhatsApp us to discuss.

Yes. We can inspect and repair most major brands of hot tub and swim spa, including those still covered by a manufacturer's warranty.

However, Spa Simple operates independently and does not generally undertake repairs on behalf of manufacturers or retailers under their warranty arrangements.

If your manufacturer or supplier has provided a replacement part under warranty, we may be able to fit it for you. Please be aware that our attendance and labour are chargeable under our own Terms & Conditions, even where the replacement part has been supplied free of charge.

We recommend checking with your original supplier or manufacturer before arranging work on a hot tub that is still under warranty.

Yes. We stand behind the parts we supply and the work we carry out.

In most circumstances, new replacement parts supplied by Spa Simple are covered by a 12-month warranty, and our fitting workmanship is also covered for 12 months.

Warranty coverage may vary depending on the particular part, manufacturer and nature of the work undertaken. All warranties are subject to our Terms & Conditions, and your statutory consumer rights remain unaffected.

If you'd like clarification about the warranty applicable to a particular repair, replacement part or service, please contact us and we'll be happy to explain.

Yes. We support commercial customers of all sizes, from individual holiday lets and small accommodation providers to large holiday parks.

We understand the importance of keeping hot tubs operational, particularly in busy holiday accommodation. We'll always do our best to arrange a prompt visit and find a practical solution.

However, we don't operate an emergency call-out service, and response times depend on our existing workload and engineer availability.

Please contact us to discuss your requirements, and we'll advise how quickly we may be able to help.

Our Service Plans let you spread the cost of professional hot tub servicing through convenient monthly payments, with additional benefits including reduced call-out charges and discounts on parts and repair work.

We offer three plans:

Bronze — £20/month: One Hot Tub Full Service after 12 successful monthly payments.

Silver — £35/month: Choose one eligible service after 6 successful monthly payments and another after 12. Service options and validity periods apply.

Gold — £50/month: One Hot Tub Full Service after every 3 successful monthly payments.

Plans renew automatically and can be cancelled with 30 days' notice. There is no minimum commitment or early cancellation fee.

For full details of service choices, eligibility, cancellation and refunds, please visit our Service Plans page and read the Service Plan Terms & Conditions.

Your service visits become available once you've made the required number of successful monthly payments:

Bronze: After 12 payments.

Silver: After 6 payments, choose one Checkover or Open/Close Service. After 12 payments, choose one Full Service or Open/Close Service.

Gold: One Full Service after every 3 payments.

This schedule repeats with each annual servicing cycle. Only successfully collected payments count, and we'll arrange your appointment when your service becomes due.

For full details of eligibility, service validity and cancellation, please see our Service Plans page.

You can cancel your Service Plan at any time by giving 30 days' notice, including during your first year. There are no cancellation or administration fees.

If you cancel before receiving any servicing or other chargeable plan benefits, your payments collected towards servicing will be refunded.

If you've already received services or used member discounts, these will be taken into account when calculating any refund, using the agreed plan values rather than standard service prices.

If you've earned a service visit but haven't yet received it, you can arrange to use that entitlement or receive an appropriate refund, subject to the plan's conditions.

We'll provide a written breakdown of any refund, and your statutory consumer rights remain unaffected.

For full details, including service validity periods, refund calculations and cancellation conditions, please read our Service Plan Terms & Conditions.

Your agreed monthly price is protected throughout your current 12-month servicing cycle.

Any price increase can only take effect at the beginning of your next annual cycle, and we'll give you at least 30 days' written notice of the new price and when it will apply.

If you don't wish to accept the increase, you can cancel your plan by giving 30 days' notice.

There is no minimum commitment, and your statutory rights remain unaffected.