Service Plans
Keep your hot tub in great condition with a Spa Simple Service Plan. Spread the cost of professional servicing with convenient monthly payments, while enjoying exclusive discounts and reduced call-out charges.
Choose the level of care that suits you, with Bronze, Silver and Gold plans designed to make looking after your hot tub easier.
£20 / month
£240 across 12 successful monthly payments
Only successfully collected monthly payments count. Joining does not include an immediate service visit. Cancel any time with 30 days’ notice.
£35 / month
£420 across 12 successful monthly payments
Only successfully collected monthly payments count. Joining does not include an immediate service visit. Cancel any time with 30 days’ notice.
£50 / month
£150 effectively per service through the plan, compared with £295 individually
Only successfully collected monthly payments count. Joining does not include an immediate service visit. Cancel any time with 30 days’ notice.
All three plans include
Breakdown/call-out visits £60 instead of £95 — save £35 per visit · 10% discount on all parts and works
Existing members can contact us about their plan at service@spasimple.co.uk or 01275 401140; their existing agreement and statutory rights continue to apply.
Why join?
Smaller monthly payments instead of one larger servicing bill.
Routine visits help us spot early signs of wear and tear.
Breakdown/call-out visits at £60 instead of £95.
10% off parts and works. Repairs and parts are charged separately.
We let you know when your service is due and arrange it with you.
If you’ve earned a service but not yet received it when you cancel, you can choose to have it arranged or receive an appropriate refund. For Silver, cancellation does not remove an already-earned entitlement or change its original expiry date. Services becoming due during your notice period are honoured or fairly accounted for.
No cancellation or administration fees apply. If you cancel before receiving any servicing or other chargeable plan benefits, we will refund the monthly payments collected towards servicing. If servicing has been provided, your refund is the payments received less the value of services supplied at the agreed plan values (Bronze Full Service £240; Silver — the actual service selected and supplied: Checkover £135, Full Service £285, or Open/Close £160 at either milestone; Gold Full Service £150 each), never repriced at standalone prices. For Silver, only the service actually supplied at each milestone is deducted, not both alternatives. If you have used a discounted call-out or parts discount, we account only for the actual saving you received. If the value of services already received exceeds the payments collected, we will not charge you the difference. We aim to process refunds within 14 days to your original payment method where possible. We may offer additional goodwill refunds in exceptional circumstances, including bereavement. All statutory consumer rights, including applicable 14-day cooling-off rights, are preserved.
For Bronze, Silver, Gold plans, the monthly price agreed when you join will remain unchanged throughout your current 12-month servicing cycle. Any price increase may only take effect at the start of your next annual servicing cycle. We will give you at least 30 days' written notice before an increase takes effect, clearly stating the new monthly price and its effective date. If you do not wish to accept the new price, you may cancel by giving 30 days' notice, subject to your statutory rights.
This is a summary. Please read the full Service Plan Terms & Conditions before subscribing — you’ll be asked to confirm you accept them. Questions? Email service@spasimple.co.uk or call 01275 401140.
Our team is happy to help you choose the right plan for your hot tub.
