Join the Bronze Service Plan

If you’ve earned a service but not yet received it when you cancel, you can choose to have it arranged or receive an appropriate refund. For Silver, cancellation does not remove an already-earned entitlement or change its original expiry date. Services becoming due during your notice period are honoured or fairly accounted for.

No cancellation or administration fees apply. If you cancel before receiving any servicing or other chargeable plan benefits, we will refund the monthly payments collected towards servicing. If servicing has been provided, your refund is the payments received less the value of services supplied at the agreed plan values (Bronze Full Service £240; Silver — the actual service selected and supplied: Checkover £135, Full Service £285, or Open/Close £160 at either milestone; Gold Full Service £150 each), never repriced at standalone prices. For Silver, only the service actually supplied at each milestone is deducted, not both alternatives. If you have used a discounted call-out or parts discount, we account only for the actual saving you received. If the value of services already received exceeds the payments collected, we will not charge you the difference. We aim to process refunds within 14 days to your original payment method where possible. We may offer additional goodwill refunds in exceptional circumstances, including bereavement. All statutory consumer rights, including applicable 14-day cooling-off rights, are preserved.

For Bronze, Silver, Gold plans, the monthly price agreed when you join will remain unchanged throughout your current 12-month servicing cycle. Any price increase may only take effect at the start of your next annual servicing cycle. We will give you at least 30 days' written notice before an increase takes effect, clearly stating the new monthly price and its effective date. If you do not wish to accept the new price, you may cancel by giving 30 days' notice, subject to your statutory rights.